Terms & Conditions

As part of providing a psychological service to you, the psychologist will need to collect and record personal information from you that is relevant to your current situation. This information will be a necessary part of the psychological assessment and treatment that is conducted. You do not have to give all your personal information, but if you don’t, this may affect the psychological intervention outcomes. Psychological services are most effective when the information provided is accurate and comprehensive.

All personal information gathered by the psychologist during the provision of the psychological service will remain confidential and secure except where:

  1. It is subpoenaed by a court; or
  2. Failure to disclose the information would place you or another person at serious and imminent risk; or
  3. Your prior approval has been obtained to:
  4. a) provide a written report to another professional or agency (e.g. a GP or a lawyer); or
  5. b) discuss the material with another person (eg. a parent or employer);or
  6. If disclosure is otherwise required or authorised by law.

When the psychological service is at the request of a third party (e.g. employer, company or manager), general data may be given to the third party however your personal information will not be disclosed or identifiable. The psychologist will discuss with all parties the boundaries in which this will occur.

The information is gathered as part of the assessment, diagnosis and treatment of the client’s condition, and is seen only by the psychologist. The information is retained in order to document what happens during sessions, and enables the psychologist to provide a relevant and informed psychological service.

At any stage you as a client are entitled to access to the information about you kept on file, unless the relevant legislation provides otherwise. The psychologist may discuss with you appropriate forms of access.

If, for some reason you need to cancel or postpone the appointment, you must give Parramatta Psychology Clinic at least 24 hours’ notice. If less than 24 hours is provided you will be charged the full fee of your session cost. If you are bulk billed under Medicare, or accessing our service through worker’s compensation, the cancellation fee is $85.00.

No fee will be charged if you are currently accessing our services through your Employee Assistance Program (EAP), and you will instead lose a session from your entitlement.

This cancellation fee will be automatically debited from your nominated credit or debit card on the day of the cancellation.